Insights & Updates
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Frequently asked questions
Providing clear answers and guidance to help you make informed decisions and feel confident throughout your renovation journey.
Topics
What is HOME by MANSER SAXON?
HOME by Manser Saxon is a premium renovation specialist brand created to deliver a seamless, end-to-end experience, from design concept to final execution, all under one roof.
Backed by Manser Saxon’s established manufacturing expertise, we combine bespoke local craftsmanship with a curated selection of imported premium furniture and finishes.
Why choose HOME by Manser Saxon?
HOME by Manser Saxon delivers experiences. With in-house design expertise, manufacturing capability, and access to premium materials, we control quality at every stage. You deal with one team, one point of accountability, and one standard of excellence from first conversation to final handover.
Where are you located?
Our office and showroom are located at Pinpoint Business Park. The showroom showcases both Manser Saxon’s locally manufactured furniture and a carefully selected range of imported premium furniture.
Do you have a minimum project size?
HOME by Manser Saxon is a premium renovation specialist brand created to deliver a seamless, end-to-end experience, from design concept to final execution, all under one roof.
Backed by Manser Saxon’s established manufacturing expertise, we combine bespoke local craftsmanship with a curated selection of imported premium furniture and finishes.
What are your opening hours?
We are open Monday to Friday, from 08:30 to 17:00.
Do you work island-wide?
Yes. We take on projects across Mauritius. Location logistics are factored into project planning and will be discussed during the consultation.
What services does HOME by Manser Saxon offer?
We provide complete renovation solutions including – Turnkey home renovation, kitchen & bathroom transformations, plumbing, electrical and smart systems, custom joinery & finishings, interior architecture & design, outdoor and façade enhancements.
What types of projects do you handle?
We specialise in high-end residential projects, including villas and luxury homes, apartments and penthouses, kitchen and bathroom renovations, as well as full home renovations.
Can I work with my own architect or designer?
Yes. We are happy to collaborate with your existing architect or designer. Our team integrates seamlessly into your project team while ensuring our execution standards are maintained.
How do I get started with HOME by Manser Saxon?
You can visit our showroom or contact us to schedule a consultation. Our team will walk you through the process, understand your vision, and outline the next steps.
Do I need an appointment to visit the showroom?
Walk-ins are welcome, though we recommend booking an appointment for a more personalised consultation with our team.
How do you communicate with clients during a project?
We use structured communication throughout, including email updates, WhatsApp messages, scheduled progress meetings, and project management tracking, so you are always informed and in control.
Do you handle permits and regulatory approvals?
We do not manage permits or regulatory approvals directly. However, our team can point you in the right direction so you know what to expect before works begin.
Do you have a minimum project size?
Every project is unique. We invite you to reach out or visit our showroom for an initial conversation. There’s no commitment involved, and our team will be happy to discuss how we can best serve your needs.
Can I stay in my home during renovation works?
This depends on the scale of the project. We will advise you during the planning phase and work to ensure minimal disruption to your daily life where possible.
How long does a typical project take?
Timelines vary depending on the scope and complexity of the project. We provide a detailed project schedule at the outset so you know exactly what to expect, and we keep you informed throughout.
How are projects priced? Are there any hidden costs?
All projects are quoted transparently based on your requirements. There are no hidden costs. All costs are clearly detailed in your quotation before works begins. Any changes during the project are communicated and approved in advance.
What are the payment terms?
For smaller projects, a 70% deposit is required upon confirmation, with the remaining 30% due upon completion. For larger projects, a tailored payment plan will be discussed and agreed upon before works begin.
What payment methods do you accept?
We accept bank transfers, cheque, and card payment through MIPS paystation.
Are refunds available?
Deposits are non-refundable once works have been confirmed and resources committed. However, we work closely with every client from the outset to ensure full alignment before any commitment is made, and we remain dedicated to your satisfaction throughout the project.
Do you offer warranties on your work?
Yes. We provide warranty coverage on all work completed. The duration and terms of the warranty depend on the type of work and will be clearly stated in your contract.